TW Tool Superstore & Coronavirus Update

We are fully open and services are at maximum capacity. Please contact us if you have any enquiries regarding online orders and stock.

UPDATE: 05/11/2020 - 09:30am

Following the recent Government announcement for a National Lockdown, we will be remaining open due to being classed as an essential retail store. We're here to continue supplying you all of the tools and materials you need.

Our website is fully operational and we actively encourage you to use this service; try out our collect in-store option at checkout and collect your order in as little as 5 minutes. We offer worldwide shipping and can usually get most items to you Next Day.

Need to ask a question about a power tool or to check the stock of something? Our staff are on-hand to help you with exactly what you need. Our store has been modified to accommodate as much space as possible and we've taken steps to protect your safety and our staff.

Wearing a face mask covering will be required in order to enter our store and warehouse in Swadlincote, Derbyshire. If you don't have a mask, we will have plenty available for sale that can be provided at our store entrance and added to your bill when you reach our Trade Counter to pay for your items.

We are still open and we're happy to supply those who need us to get their jobs done. Many of you are returning to work with a queue of clients waiting to have their work started or completed - we're here to help!

We've set out some guidelines for our store that are there to try and keep our staff and customers safe.

  1. A face mask covering is required to be worn in order to enter our store.
  2. A customer limit is in place to control the number of people coming into our store. If we find that it is getting too busy, we will be implementing a queue system outside our building.
  3. Please do not touch anything when you come into store unless you are buying it. This helps to stop the spread and to avoid anything being contaminated.
  4. Our staff have been instructed to keep at least 2 metres apart where possible. Please don't be alarmed if we move away from you when you enter.

We're here to keep providing for those who need it. If you're at home due to the Coronavirus but your boiler breaks, and a plumber needs a specific tool to fix it, then we are one of the few stores still open to provide that service.

Online operations are still at full capacity and we encourage you to utilise this service, rather than entering our store and 'shopping about'. A collect in-store option is available for you to use and we are trialling a 'local delivery service' to help deliver items to those who live nearby. Get in touch if you live nearby and we might be able to deliver same day!

Please note, postal and courier delivery services are experiencing a very high amount of parcels at the moment due to the majority of the UK being at home. Although their operations are fully operational, some postcodes are more affected than others which may cause delays in delivery. We are experiencing significant delays in upper parts of the United Kingdom and Scotland; some online order may take longer than usual to arrive due to this.

Keep safe and let's get through this together.

Want an update for the future?

We’ll be keeping everyone up to date with our opening schedule via email, telephone and our social media so feel free to check out our profiles below for any further news. If you’ve placed an order with us and want an update on the status of your delivery, feel free to give us a call.

Facebook: https://www.facebook.com/TWToolStore/
Twitter: https://twitter.com/TWToolStore
Instagram: https://www.instagram.com/twtoolsuperstore/

Telephone: 01283 558313

Address:
Unit 11-12, Ryder Close,
Cadley Hill Industrial Estate,
Swadlincote, Derbyshire,
DE11 9EU

TW Tool Superstore is working hard to ensure tradespeople across the UK can continue to get the tools they need to get the job done. Outside the UK? Use our Contact Us page and we’ll be in-touch.